FREQUENTLY ASKED QUESTIONS
Why choose an LED collar?
Fur Bebe's Premium Dual Line LED Collars were designed specifically with SAFETY in mind. Collision with cars is unfortunately one of the most common causes of injury among dogs. If you can reduce the risk of this happening simply by ensuring your dog is seen and visible, why wouldn't you choose a LED collar? Furthermore, you will never lose sight of your pet again. Whether they are roaming around in the backyard, frolicking in the dog park, exploring in the woods, sharing a path with cyclists and pedestrians, crossing the street at night--there are hundreds of scenarios where your pet will benefit from the visibility of our LED collars. During the day your pup will look even more amazing with a beautiful pop of color with two varsity stripes. Function AND fashion, how can you go wrong?
Is the collar weather resistant?
Absolutely! We used quality materials to craft our collars so that they can be enjoyed all year long. Sunshine, wind, rain, snow and even splashing about in a puddle can't stop your pup from conquering the world in style while staying safe. We also now offer the same amazing collars but WATERPROOF*! With an IPX7 rating, these collars can be submerged in 1 meter of water for up to 30 minutes. Perfect for all the water loving pups everywhere! *Harnesses are also waterproof
What is the recharge cycle and the battery life?
Our collars use a rechargeable smart battery via included mini-USB cable. Charge anytime where there is a computer, laptop, USB transformer, power bank, etc. available. It takes approximately 30-90 minutes for a full charge, depending on the battery level. A fully charged battery will last up to 7-10 hours on continuous glow mode, and will only need to be re-charged once or twice a month depending on usage.
I see cheaper products available. What's the difference?
We aren't competing with the inexpensive collars in the marketplace. Remember, this is a safety product so quality over price point when choosing a LED collar. We did extensive research and gathered pet parent feedback before we designed our collars. Our premium LED lights can be seen at a distance of up to 1000 ft. We're one of the new kids on the block so you can breathe easy knowing that we are using the latest and best technology. We offer a rechargeable battery pack with charging port cover, best LED light technology available resulting in brighter illumination, alloy D-ring, hardy snap buckle, sturdy nylon webbing that's flexible, comfortable and easy to adjust.
What other products do you offer?
We have some other amazing items coming soon! We take our time before we launch a product because we only want to bring you the best. In the meantime, if you have any suggestions for us, please send us a message -- we'd LOVE to hear from you.
Which colour is the most visible to cars?
They all shine from the same source power. Naturally they should all be the same brightness; however, the human eye is most sensitive to light at a wavelength of 555 nanometeres - a bright green. When we put all 3 colours side by side, Green is the brightest to our eyes.
What’s the product warranty?
If for any reason you are not pleased with your purchase, you have 30 days to receive a full refund from Amazon. We offer a one year replacement guarantee against manufacturing defects. Just send us a message! We will provide you an address to ship your defective item and within 3-5 business days of receiving it we will ship you a brand new replacement item. It’s that easy!
How should I clean the collar / harness / leash without ruining it?
A small brush with soft bristles and some soapy water will do the trick. Just be sure to keep the battery pack from getting soaked. If you have a waterproof collar or harness, don't worry about getting the battery pack wet--they're both waterproof and can handle the water!